Resolve Common ERP Questions Quickly & Clearly
Fast answers for institute principals, system administrators, accounts personnel, and teaching staff working inside CampusEdgePro.
How do administrators reset user passwords?
Users can request an automated reset link on the login page via registered email. Alternatively, campus administrators can open User Management → Staff Accounts and issue a temporary secure password with 1 click.
How do I export data from a specific module to Excel?
Open the relevant module (Fees, Students, Attendance, or Reports), apply the desired academic session and batch filter, and click the Export to Excel (.xlsx) or CSV button in the top action toolbar.
How do I create and assign a new staff member account?
Navigate to Staff Management → Add Employee. Fill in the employee's contact details, assign their academic department, select their access role (e.g. Dean, HOD, Teacher, Accountant), and send them login credentials.
Why can certain faculty not see the Fee or Accounts module?
CampusEdgePro employs strict role-based access control (RBAC). Teaching faculty accounts only see lecture registers, timetable allocations, and marks tabulation. Financial ledgers are exclusively restricted to designated accounts officers and principals.
Can accounts and admissions teams work concurrently without conflicts?
Yes. The system utilizes distributed ACID-compliant database transactions. Admissions counselors can convert leads and cashiers can collect dues simultaneously without ledger locks or data overwrites.
How frequently are campus database backups generated?
Cloud instances feature automated daily snapshots with point-in-time recovery. On-premise deployments include an automated nightly database dump utility to institutional network-attached storage (NAS).
Still have questions?
Our education software specialists in Mohali are available Monday to Saturday to assist your college.