CampusEdgePro Terms of Service

CampusEdgePro is an enterprise resource planning software suite developed and distributed by Sortiq Solutions Pvt. Ltd. It is designed to automate university, college, and polytechnic administrative processes, including student admissions, academic timetabling, lecture attendance, course grading, marksheet issuance, hostel allocations, and fee accounting.

By subscribing, creating an administrative workspace, or accessing the ERP portal, the purchasing college, university management, or affiliated trust enters into a legally binding agreement under these terms.

Access credentials issued to institute personnel (Registrar, Principals, Deans, HODs, Faculty, Cashiers, and System Administrators) are confidential. CampusEdgePro provides granular role-based permissions (RBAC) to ensure that users access only the records necessary for their official duties.

• The institution administrator is responsible for immediately revoking login credentials for outgoing staff members.
• Sharing master administrator credentials outside designated IT leadership is strictly prohibited to safeguard ledger integrity.
• All destructive system operations (fee concessions, result alterations, batch promotions) are recorded in permanent system audit trails.

Sortiq Solutions Pvt. Ltd. acknowledges that all student dossiers, marks, internal assessments, parent contacts, demographic records, biometric logs, and financial ledgers hosted on the ERP remain the sole and exclusive intellectual property of the subscriber institution.

CampusEdgePro integrates directly with Reserve Bank of India (RBI) authorized payment gateways (e.g., Razorpay, Easebuzz, PayU, SBI ePay) specified by the institution.

• Student fee settlements are credited directly to the college’s designated bank account without Sortiq Solutions holding intermediate funds.
• The ERP maintains real-time reconciliation logs with transaction reference numbers, settlement timestamps, and split head distribution (Tuition, Hostel, Transport, Lab).
• Chargeback disputes, student refunds, and concession adjustments remain subject to the institution's official fee refund charter.

For cloud-hosted deployments, Sortiq Solutions targets a 99.9% application availability commitment during active academic terms, excluding planned maintenance windows communicated at least 48 hours in advance.

Multi-region automated database backups are taken on 24-hour cycles with point-in-time recovery capabilities to safeguard campus records against accidental corruption or disaster events.

Subscribers receive a non-exclusive, non-transferable enterprise license to use CampusEdgePro software modules for enrolled students and campus staff members.

Reverse engineering, decompiling source code, scraping student profiles via automated bot scripts, or re-selling application workspaces without prior written approval from Sortiq Solutions is strictly prohibited.

Either party may terminate an annual enterprise subscription by providing 60 days of written notice prior to annual renewal.

Upon contract conclusion, Sortiq Solutions facilitates an unconditional 30-day export window allowing the college to download all historical student databases, examination marks, fee receipts, and faculty dossiers in industry-standard SQL, CSV, and encrypted archive formats.

These Terms of Service are governed by and construed in accordance with the laws of India. Any unresolved dispute arising out of or relating to this agreement shall be subject to the exclusive jurisdiction of the competent courts in S.A.S. Nagar (Mohali), Punjab.